Getting Timely Feedback From Clients

 Timely feedback is the lifeblood of any client relationship that leads to placements. Your ability to set the framework and expectations for communication will directly impact your wallet. Here are some ideas for setting the relationship up for success:

• Pre-close the issue of timely feedback: “The clients who get the full focus of my team are those who respond and give us feedback”.
• Set the tone early in the relationship: Your clients will treat you the way you teach them to treat you.
• Let them know the 3 reasons why you’ll call: Either to clarify specs, present someone, or ask for feedback.
• Get interview times in advance.
• Ask them to notify you of any changes so that you can pace yourself.
• Pre-close this topic of timely feedback with candidates too.

What to do if you're not getting feedback:

• Re-close: “The clients who get the full focus of my team are those who provide us with timely feedback. I want you to be at the top of our list.”
• Remind them of what schedule they committed to if they flake out.
• If they are not responding, be clear on the fact that the search is on hold until you hear back.
• Email a request to schedule a 5 minute phone meeting.
• Let them know their decision making and timeliness are being observed by the candidate.
• Make 2 calls then send one fax. If they still don’t respond, move on.